Cable-Safe Frequently Asked Questions

Website/Ordering Questions

1. Why is it safe to order from Cable-Safe.com?
2. Which Cable-Safe™ kit is right for me?
3. Can I order Cable-Safe™ parts in bulk?
4. My Cable-Safe™ is damaged. What do I do?
5. I am not satisfied with my Cable Manager. Can I return it?

Installation Questions

1. Do I need a grommet hole to use the Cable Manager?
2. I have a glass computer desk. Can the Cable Manager be attached to this type of desk type?
3. How much weight can a Cable-Safe™ handle?
4. My bungee cords slip. How can I secure them?
5. How do I get the power strip off the floor?
6. Will Cable-Safe™ organize my audio and video cables?
7. My desk is too thick for the DeskClamp. What do I do?
8. How do I release my DeskClamp from my desktop?
9. How do I release the clamp head from the clamp assembly?
10. Will looping my cables degrade the performance of my computer?
11. How big is the Cable-Safe™?

Miscellaneous Questions

1. What are "CableSafe" Industrial S-Hooks?

Website/Ordering Questions

Why is it safe to order from Cable-Safe.com?
Cable-Safe™ uses advanced Web technology called SSL (Secure Socket Layer) to protect personal information as it travels across the Internet.

SSL is an industry standard technology supported by Internet Explorer, Netscape, Safari, Firefox, and other popular Web browsers. Cable-Safe™ uses it to completely encrypt your credit card data so that it cannot be read by anyone else.

You can verify DeviceWork's Cable-Safe.com server is secured by an SSL certificate by clicking on the Comodo logo on the right.

If you have additional questions about our security measures, please contact our customer service department at custservice@Cable-Safe.com.

Which Cable-Safe™ kit is right for me?
Take a quick count of your cables. If you have 12 cables give or take a few, the Complete Cable Manager Kit will do the job. If you have a complex array of 20-24 cables add in an Expansion Kit. For even more cables simply add more kits. See typical configurations.

Can I order Cable-Safe™ parts in bulk?
Yes, all parts and accessories are available for bulk purchase. Please contact our sales director for details.

My Cable-Safe™ is damaged. What do I do?
We want you to be completely satisfied with the function and performance of your Cable-Safe™. Please follow the instructions in the following link to return your Cable replacement parts. See Cable-Safe™ Complete Satisfaction Guaranteed.

I am not satisfied with my Cable Manager. Can I return it?
Absolutely.

See Cable-Safe's Complete Satisfaction Guaranteed.

Installation Questions

Do I need a grommet hole to use the Cable Manager?
1) You can mount the Clamp Post to the underside of your desk using screws that are supplied with the kit. There is an instruction sheet in PDF format on our site describing how to do that. These same instructions are included with the kit. Please refer to Page 3, illustration A.

This method works with the Cable Manager.

2) You can mount the Cable Track directly to vertical surface on the inside or outside of your desk also using the screws supplied in the kit. The instruction sheet also describes how to do this. Please refer to Page 3, illustration B.

This method works with either the Cable Manager or Wall kit.

I have a glass computer desk. Can the Cable Manager be attached to this type of desk?
The primary means of attaching the Cable Manager utilizes a clamp mechanism which is part of the kit. If the top of your desk has a 1 3/4" or wider overhang, you can easily clamp it to that.

Generally the clamp requires a surface 5/16" or thicker. However, there is a removable cutout in the neoprene pad attached to the DeskClamp. When removed and attached to the Clamp Head, the cutout pad's primary purpose is to provide additional protection for the top of the clamped surface. A side effect of installing this extra pad, though, is that you also reduce the minimum thickness to 3/16". If your top is thinner than 3/16", we would supply you with additional pads that would allow you to clamp to any thinner surface.

If you need these extra pads, after you place your order just send us a separate email mentioning the pads and referencing the order number. We will add the extra pads to your kit at no charge.

How much weight can a Cable-Safe™ handle?
Cable-Safe™ is made of tough glass-filled nylon. It is engineered for strength and durability. It will easily support 10 lbs of cables and equipment.

My bungee cords slip. How can I secure them?
By tying a small knot in the bungee you can ensure the bungee will not slip.

How do I get the power strip off the floor?
Make a loop in the power strip cable and simply hang it on one of the CableHooks. See How It Works.

Will Cable-Safe™ organize my audio and video cables?
Yes.

My desk is too thick for the Cable-Safe™ clamp. What do I do?
Remove the clamp head and mount the DeskClamp with screws anywhere under the desktop. Or, simply mount the CableTrack directly to the wall. See Mounts Anywhere.

How do I release my DeskClamp from my desktop?
Push Lever Catch up allowing orange Lever to release and rotate downward.

How do I release the clamp head from the clamp assembly?
Pull clamp head up while pushing up on Lever Catch allowing the orange Lever to release and rotate downward.

Will looping my cables degrade the performance of my computer?
It is possible that if short lengths of a power cable (115 volt), like that normally included with computer equipment, were wound into a fundamentally circular coil it might generate a low level of heat or even induce a current in another cable (e.g. a data cable) that could cause some signal interference. The actual current supplied to the computer, however, would not be affected to any degree that would affect its reliability. It is also possible that a low voltage data cable (usb, firewire, scsi, etc.) wound in this coiled shape could act as a crude antenna for RF signals that would also create some minor signal interference.

Cable-Safe cords, however, are not wound into this type of coil. The cords are configured in an oblong loop that does not generate interference or act as an antenna for RF signals except at the most minute levels. These are considerably below levels that could cause either stability or data integrity problems in a typical computer environment and likely no more than what the cables would experience randomly grouped on the floor. In fact, because the cables are separate from each other on the Cable-Safe, it could be argued that the potential for interference due to crosstalk (caused by different cables running in parallel alongside each other) is actually less.

Partially due to increasingly more stringent FCC regulations and the efforts of standards organizations such as the IEEE, signal interference is much less of an issue than it was as little as 5 years ago as hardware and cabling have been developed with decreased sensitivity to these problems. However, if your installation is in a lab or other specialized environment that demands high signal integrity, I would certainly refer to the hardware manufacturers documentation to see if they have any specific recommendations for cabling and cable management.

How big is the Cable Manager™?
The typical Cable-Safe™ system is about 8 inches tall, 5 inches deep and 7 inches. It is designed to fit easily under most desks. It can be configured in a variety of ways to help it fit into almost any space.

Miscellaneous Questions

What are "CableSafe" Industrial S-Hooks?
This is a product from another company with a similar name. Check out their products here.